I've been directly asked by FedEx to include the customer's contact email on the commercial invoices but have no way of including it as they are made during label creation and then attached electronically. If Shipstation can facilitate this with the carriers, it would be very helpful. If the invoices are created by the carrier, then we would like to have the carrier include all of the information from the order on the commercial invoice. Hi - I would really like this option too. This problem has been discussed in a couple of other threads in this forum but nothing has been moved forward to date. Mostly though, its because Shopify populates Shipstation with US$ pricing. Of course, there is also the other problem of the currency being shown as the shipper's currency when it should be shown as the buyer's currency due, in part, to the fluctuations in currencies. What did you find out when you followed up after the Christmas holidays? In our situation, I'd like the 'Bill to' to be static, showing our company always in this field. If the contents of the commercial invoice are created by a blending of data from UPS and Shipstation, we'd need to know why UPS is assuming that the 'Bill to' and 'Ship to' are the same. If we can modify our commercial invoice to reflect that - as you have suggested in your December post, we'd be resolving one of our single biggest headaches. Our customs compliance specialist at UPS suggested the way around this is to identify our company as the "Importer of record/Sold to" entity. When we ship to a business, we can include a Federal tax ID but with individuals, US Customs requires a social security number - not cool if you're trying to avoid identity theft. Any orders valued over $800 can be (and recently have been) stopped if there isn't a tax ID. We ship about 90% of our orders to USA from Canada. Either way, we'll do our best to follow up with more information after the holidays. If you can answer any of the questions I posed, that would be super helpful. Is there a different form required when a "broker" is required on the forms? If so, which form is it? If a different form is required, we'd likely need to update the integration, but that would require the UPS API supporting it - which I don't have a way to know if it does or not. The UPS commercial invoice template (you can view a blank sample by going to the UPS forms library) doesn't include a "notes" or "broker" field (ShipStation also does not have a "broker" field) so I'm not sure where that data would live.However, if it doesn't you can always choose the browser print option instead of ShipStation Connect, and you can then use the "system dialog" to print as many copies as you want. I do not know if the DHL commercial invoice also does this. The commercial invoice PDF file for UPS that you print through ShipStation does include 3 copies of the invoice - so you only need to print once and you'll have all three copies required. So I'm going to follow up to see if this is expected. Often buyer and recipient are the same, but sometimes they are not.
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